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All about Twitter

What is it?

Twitter is a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent messages. People write short updates, often called "Tweets" of 140 characters or fewer. These messages are posted to your profile or your blog, sent to your followers, and are searchable on Twitter search.

Do I need anything special to use it?

All you need to use Twitter is an internet connection or a mobile phone. Join us here! Once you're in, type your first update into the web box. To get an idea of what other people are saying or doing on Twitter, check out Twitter search to see what Twitter's all about. You can search by keyword or just check out the trending topics to see what's hot on Twitter right now.

How do I find my friends?

When you create an account, you can search for people by name or user name, import friends from other networks, or invite friends via email. If you don't want to do that, follow some of the peoplewe've suggested. Once you've found your friends, follow them to start getting their updates.

What does it mean to follow someone on Twitter?

Following someone simply means receiving their Twitter updates. When you follow someone, every time they post a new message, it will appear on your Twitter home page. New messages are added to your home page as people post them, so you always get the updates in real time. When you log in, you can see what the latest updates are. Twitter offers other ways to follow people too: you can get updates from certain people on your phone!

How do I know who I'm following?

After you click the follow button on someone's profile, you're following them. The follow button will change to a green check mark next to the word "Following" with an actions button on the right to remove a person if you want to. If you've registered your phone with Twitter, you can set up text preferences for a person as well. See a list of people you're following by clicking on the following link on your profile or your home page's sidebar.

How do I know who is following me?

Twitter sends you an email when someone new follows you. Set up your email preferences to notify you when you have a new follower. The followers link on your profile page or home page's sidebar will also tell you how many followers you have.

What are follow limits?

Twitter recently added follow and update limits for stability and abuse control. You can read more about this here.

Who reads my updates?

It's up to you. Your followers read your updates, and anyone else who comes across them in a search. Your Twitter profile is public by default; if you're hesitant to have strangers read your updates,protect your profile to approve followers and keep your updates out of search.

Can I block people from following me?

Yes, you can. If you block someone, they won't be able to follow you or send you any messages. If your account is public, they'll still be able to view it, but they won't show up on your followers list, and you won't be on their following list. If it's a spammer you're blocking, thanks! Twitter Support keeps an eye on block reports to see who's getting in trouble on Twitter.

How can I send updates to Twitter?

Twitter offers many ways to post updates: from the web in the update box, from your phone, from your mobile web browser using m.twitter.com, or from any third party application made by the talented folks who've utilized our API.

Why is there a star at the end of updates?

The star is a way for you to mark an update as favorite. People can view your favorites, and you theirs, by clicking on the Favorites link in the profile page.

Can I put my Twitter updates on my blog?

Yep! Put a Twitter widget on your blog or website... anything that accepts Javascript or HTML. You can even customize your Twitter badge to match!

What are @Replies?

An @reply is a public message sent from one person to another, distinguished from normal updates by the @username prefix. If a message begins with @username, we collect it as a reply. Reply publicly to any update on Twitter by using the @username format. Following is not necessary to reply to someone, and all of your replies are visible in the @username tab in your home page sidebar. (Tweets with @username elsewhere in the tweet are also collected in your sidebar tab; tweets starting with @username are replies, and tweets with @username elsewhere are considered mentions.) Please note that if your account is private, users who are not following you will not see your @replies or mentions.

What are Direct Messages?

Direct messages are private messages sent from one Twitter person to another. You can only send a direct message to a person who follows you. When you receive a direct message, we save it in yourdirect message inbox, accessible from the Direct Message tab in the sidebar in your home page. Set your email preferences to notify you by mail if you have a new message.

Can I edit a Tweet once I post it?

Nope. Once it's out there, you can't edit it. You can delete an update by clicking the trash icon on the right end of the update, but you can't make changes.

What is the difference between an @reply and a direct message?

An @reply is a public message sent regardless of follow-ship that anyone can view. A direct messagecan only be sent by someone you follow, and is a private message that only the author and recipient can view.

What does RT, or retweet, mean?

RT is short for retweet, and indicates a re-posting of someone else's tweet. This isn't an official Twitter command or feature, but people add RT somewhere in a tweet to indicate that part of their tweet includes something they're re-posting from another person's tweet, sometimes with a comment of their own.Check out this great article on re-tweeting, written by a fellow Twitter user, @ruhanirabin.

Why can't I see all my tweets? My tweet count is _,___. Are they lost?

The good news is they're not lost or gone! We have all your tweets. The bad news is that we currently only allow you to see the 3200 most recent tweets (this could also be construed as good news, as that number could be lower than 3200). The other good news is that we are eventually going to build something that will allow you to see ALL your tweets. Among the gazillion things we want to do to make Twitter better, this hasn't yet reached the top of our list, which is largely based on what we hear from people like you. At some point, you'll be able to get on a twime machine, visit your twistory, and tweminisce. That will be a fun day!

How do I post a picture to Twitter?

Twitter doesn't offer an official picture posting feature of its own, however, most people use a third party application (a popular one is TwitPic) to post pictures to Twitter accounts. Check out other photo and video apps on the Twitter Fan Wiki here! Note: Twitter doesn't officially support Twitpic or other third party applications, but you can usually find them on Twitter (follow TwitPic here) to get help or find out the latest updates!

Why won't my feed reader take my @reply RSS feed?

The @replies RSS feed requires authentication; most web-based feed readers don't support authentication. If yours doesn't, you won't be able to see your @replies via rss feed. Try the feed in a desktop feed reader, which usually supports authentication.

Is there a Twitter API?

Yes, complete with documentation and an active developer group to help you with common API questions. You can find it at the bottom of your logged-in homepage, here.

I'm an app developer, how do I get white listed?

Send a request to white list your application from the API Wiki, here.

Does Twitter allow html in web updates?

No. We escape all html for security purposes. However, if you paste in a link that is less than 30 characters, we'll post it in its entirety. If it's longer than 30 characters, we'll convert it to a shorter URL.

How do I report spam?

Report spam by following Twitter's spam account, and sending us a direct message containing the username of the spammer. Also, we encourage you to always block any spammers you find. Twitter Support keeps an eye on block reports to see who's getting in trouble on Twitter.

Why are accounts suspended?

Accounts are suspended for Terms of Service violations or spam investigation. Read more about thishere.

Where can I find out more information about Twitter's Terms of Service?

Twitter's Terms of Service is posted on the site, and the Twitter Rules are posted in the Support home page. Check out Twitter's Terms of Service and Rules policies here.

How do I submit a complaint about copyright, impersonation, trademark, or other Terms of Service issues?

Review our Terms of Service section to find out what constitutes a violation, and how to go about fixing a related problem.

What is Get Satisfaction?

Get Satisfaction is a great site that people use to help each other figure out problems on Twitter. They call it "people powered customer service" because people are there, helping each other out. If you're looking for help using Twitter from other Twitter users, this is a great resource. If you're looking for official Twitter Support, you'll find it by clicking on the Help link from twitter.com.

Is there a place where I can find out if there are problems with Twitter?

Yes. Check (and subscribe to!) Support's Known Issues page, read the Twitter Status Blog, or follow @twitter. To unsubscribe, click on the link from the email, or visit the forum again and unsubscribe there.

50 useful twitter tips

Intent (Human Artist)

1. Don’t read EVERY tweet. It’s perfectly okay. You have permission.
2. Follow anyone who follows you (and unfollow spammers/jerks).
3. Promote other people 12x to every 1 self-promotional tweet.
4. Build lists to watch people who matter to you more closely.
5. Retweet the good stuff from others. Sharing is caring.
6. A lot of @replies shows a lot of humanity/engagement.
7. Robot tweets are less sexy than human tweets.
8. Promote the new/less followed more than the “names.”
9. Set an egg timer. Twitter is addictive.
10. Everyone does it their own way. You’re doing it wrong, too- to someone.

Technical

11. A non-standard background and face avatar means we believe you may be human.
12. Leave 20 characters or more space in each tweet to improve retweeting.
13. Use Seesmic or Tweetdeck or Hootsuite so you can see more.
14. Linking one update to several communities is technically possible. It’s just not respectful of each community’s uniqueness.
15. Tools like http://bit.ly let you see stats. Use them.
16. Make hashtags small and simple. We need room to tweet.
17. If software allows you to “post updates to Twitter” as well as to the app, don’t do that. We rarely want to see them.
18. If you develop software that pushes updates to Twitter, be VERY explicit how that works.
19. Every time you use OAUTH to give apps permission to use your account, you open a potential security hole. Check your permissions monthly.
20. The best mobile app is the one that you feel comfortable using. We don’t know better.

Business

21. Spamming us repeatedly is okay. We just unfollow you.
22. Spend more time in search than in chatting us up about your stuff.
23. Finding people who need what you’re selling trumps advertising to us.
24. Retweeting someone’s nice words about you is lame and doesn’t buy you more attention. Let it stand.
25. If your link is an affiliate link or a client, say so (in parentheses).
26. Your customers might not be on Twitter. Use rapleaf to find them.
27. Invite your customers to Twitter, then make it worth it for them.
28. Use Twitter as a personalized communication tool, not another blast.
29. Having different accounts for everything seems like the right move, until you realize it’s hard to grow multiple followings.
30. Just make money and then the boss won’t ask about ROI any more. 
31. Integrated Usage

31. Twitter makes every event better. Post the hashtag everywhere. Make every speaker sign/label/name include a Twitter ID.
32. Apps like TweetChat.com make following event chats really easy. Put in a hashtag and go.
33. Tweeting the content of events is nice, but so is occasionally making a real live connection with the speaker.
34. It’s okay to tweet your blog posts, but try asking a question that leads readers into the post.
35. Can you invite Twitter followers to your other social platforms, like LinkedIn or Facebook? Sure you can.
36. I’m not into mixing my location apps with my tweets, but if you do, do it FROM the location app into Twitter, not the other way around.
37. Getting others to tweet your posts or news or registrations is useful, but sometimes comes off as a barrage or spam. Be prepared for that perception.
38. Tweets that point us to photos and/or video and/or music, etc, are always a great way to enhance the experience.
39. Please remove Twitter from LinkedIn. Use the #in tag instead and be selective.
40. Spammy or no, events that tweet their attendance registration seem to drive attendance.

Off-Twitter

41. Are your tweets really what you want to show in your sidebar? Doesn’t that direct people away from your site?
42. Think of Twitter as a guidance system to what you think is interesting. A lot of that is likely off-Twitter.
43. Apps like VisibleTweets.com are neat, but can be very distracting at events.
44. If you use tweets on a screen at an event, be warned if you moderate. Angry crowds can happen.
45. Don’t forget to invite people from off-Twitter to follow you on Twitter. Include your actual Twitter ID (I see lots of “follow me on Twitter” with no details).
46. Asking questions on Twitter makes for very interesting commentary and opinions for blog posts.
47. Tweetups are awesome, especially if you make them about more than just drinking and saying hi. (Though, hey, drinks can be nice.)
48. Outside of the Twitter app, keep “Tw” names to a minimum. We’re not your “tweeps.”
49. If your only marketing efforts are on Twitter, start building an email marketing list. Never put your eggs in one basket.
50. Start thinking in 120 characters (remember? save 20). Every bit of this advice is tweetable.